Privacy Policy
This notice explains how Mavewell Services Limited (“Mavewell”, “we”, “us”) handles personal information when you browse themavewell.com, create an account, place an order, or contact us. We are responsible for the personal information processed for our store operations.
1. Information we collect
- Order and contact details: your name, email address, telephone number, billing and delivery addresses, products ordered, and correspondence with our team.
- Account information: the details you provide when registering and your order history. Avoid sharing your password with anyone.
- Transaction information: payment status, transaction references, refunds and information associated with the payment method you choose. Payment providers handle payment credentials under their own privacy notices.
- Website information: IP address, browser and device information, pages requested, session information and technical logs used to operate and protect the website.
- Content you submit: reviews, enquiries and photographs you send to support a product complaint. Public reviews may be visible to other visitors.
2. Why we use your information
We use information to fulfil orders, arrange delivery, process payments and refunds, maintain customer accounts, answer enquiries, resolve complaints and keep the store secure. We also maintain business records and comply with applicable legal obligations.
Our legal bases include taking steps at your request before a purchase, performing our contract with you, meeting legal obligations, and legitimate interests such as fraud prevention and service administration where these do not override your rights. Where consent is required, including for optional marketing or tracking, we will request it. You may withdraw consent without affecting prior lawful processing.
3. Cookies and similar technologies
The store uses cookies and session technologies to remember shopping bags, support sign-in and checkout, and maintain security. Blocking these in your browser may prevent parts of the store from working. Optional analytics, advertising or similar technologies, if enabled, require appropriate information and choices, including consent where required. Essential shopping cookies are distinct from optional tracking.
4. Sharing information
We share information needed to provide the services you request with payment providers, delivery partners, hosting and website-service providers, and professional advisers where necessary. We may disclose information where required by law or to address fraud or legal claims. Service providers should receive information appropriate to their role. We do not offer customer personal information for sale.
5. International processing
Some service providers may process information outside Nigeria. Where this occurs, transfers must meet applicable Nigerian data-protection requirements and use appropriate safeguards. Contact us if you need information about a provider or transfer connected with your order.
6. Retention and security
We retain personal information for as long as reasonably needed for the purpose for which it was collected, including fulfilment, customer support, accounting, legal obligations and dispute resolution. Retention depends on the record and applicable requirements; contact us for details or to request deletion. We take reasonable organisational and technical precautions, but no internet service can guarantee absolute security. Please do not send card security codes or account passwords by email.
7. Your privacy rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your information, object to certain processing, and withdraw consent. We may need to verify your identity before acting on a request. Some records may need to be retained to meet legal obligations or resolve claims. You can raise privacy concerns with us or complain to the Nigeria Data Protection Commission.
8. Children and external links
The store is intended for customers able to enter a purchase contract. If you believe a child has supplied personal information without appropriate permission, contact us. External websites, including map and payment services, have their own privacy notices.
9. Changes and contact
We may update this notice as the store or legal requirements change. The date above identifies the current version. For privacy questions or requests, contact:
Mavewell Services Limited
1B, Birrel Avenue, Yaba, Lagos, Nigeria
Email: mave@themavewell.com
Phone: 08130062941