Terms & Conditions
These terms apply to purchases from themavewell.com, operated by Mavewell Services Limited (“Mavewell”, “we”, “us”). Please read them with our Privacy Policy and Refund & Return Policy before ordering.
1. Using the store
Provide accurate contact, billing and delivery information and use the store lawfully. You must be legally able to enter a purchase contract or have appropriate authorisation. Keep your account credentials secure and notify us of suspected unauthorised use. Do not interfere with website security, submit fraudulent orders, or misuse another person’s information.
2. Products and descriptions
Check the product name, size, concentration, description and any stated options before ordering. Photographs are provided to help identify products; packaging may vary where a manufacturer changes presentation. The supplied product must correspond with its description. A material change will not be substituted without your agreement. Fragrance perception and longevity can vary with personal preference and use; this does not remove rights relating to quality, safety or inaccurate descriptions.
3. Prices and payment
Prices are shown in Nigerian naira unless stated otherwise. Applicable delivery charges and taxes are shown at checkout before you submit your order. Use a payment method offered at checkout and only payment details you are authorised to use. If we discover a material price or availability error, we will contact you to explain it and offer a correction for your agreement or cancellation with a refund of any payment for the affected order.
4. Orders and availability
An order acknowledgement records your request and does not by itself guarantee stock or dispatch. We will confirm fulfilment or contact you if we cannot supply an item. If we cannot fulfil a paid order, we will arrange a refund for the unavailable goods and any associated charges that are no longer applicable. We will not replace an item with a different product without your agreement.
5. Delivery
Delivery availability, charges and any estimates provided for your address will be communicated during checkout or order confirmation. Estimates are not guaranteed dates unless expressly agreed. We will notify you of material delays. Please ensure the delivery address and telephone number are correct and arrange for receipt of the parcel. Contact us if an order has not arrived or arrives incomplete or damaged. Responsibility for loss or damage is determined by applicable law; delivery arrangements do not remove your consumer rights.
6. Cancellations, returns and refunds
Contact us promptly if you need to cancel or amend an order. We will check whether this remains possible before dispatch; after dispatch, a return may need to be assessed under our returns policy. We do not offer discretionary change-of-mind returns. Damaged, defective or incorrect products are handled under our Refund & Return Policy. Any statutory right to cancellation, return, repair, replacement or refund remains unaffected.
7. Product care and safety
Follow the product label and manufacturer’s instructions. Fragrance products are for their stated use only; avoid eyes and ingestion, keep away from children and sources of heat or flame, and store as directed. Stop using a product if irritation occurs. If you have a known sensitivity, check the available ingredient information and contact us before purchase if more detail is needed.
8. Content and website availability
Store branding and original website materials belong to Mavewell or their respective rights holders. Third-party brands remain the property of their owners. Do not reuse protected materials beyond what the law permits. We aim to keep the website available and accurate, but maintenance and technical interruptions may occur. Contact us if a technical problem affects an order.
9. Consumer rights and disputes
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, or liability that cannot lawfully be limited. Nigerian law applies, subject to any mandatory law protecting you. Please first contact us with an order number and a description of the problem so we can seek a resolution. You remain free to approach a competent court or the Federal Competition and Consumer Protection Commission.
10. Updates and contact
Changes apply prospectively from publication. The terms accepted for an order govern that order, subject to applicable law. Please contact us with any questions:
Mavewell Services Limited
1B, Birrel Avenue, Yaba, Lagos, Nigeria
Email: mave@themavewell.com
Phone: 08130062941